Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

Effective Date: 01/06/2025.

1. Information We Collect

When you use Trenelo, we may collect the following types of information:

Personal information:

• Age
• Weight
• Height
• Gender
• Fitness goals (e.g., weight loss, muscle gain, endurance)
• Available equipment (e.g., dumbbells, resistance bands, pull-up bar)
• Health limitations (e.g., back problems, knee issues)

Contact information:

• Email address
• Payment information (when purchasing plans)

Usage data:

• IP address
• Browser type
• Pages visited
• Time spent on the site

We do NOT collect:

• Full name
• Home address
• Passport details
• Any other data that could uniquely identify you

Cookies and tracking technologies:

We use cookies to enhance your experience, authenticate sessions, and analyze site usage.

2. How We Use Your Information

We use the collected information for the following purposes:

• Creating personalized workout plans using artificial intelligence based on the data you provide.
• Improving our algorithms and the quality of services provided.
• Communicating with you about your account, service updates, or promotional offers (you can opt out of marketing communications at any time).
• Analyzing user behavior to optimize the user experience.
• Processing payments for premium plans.

We use your data solely for creating personalized workout plans and improving our service.
We do not attempt to identify who you are and do not share this data with third parties for marketing purposes.
Your data is stored anonymously and is not linked to any information that could identify you as an individual.
Even we do not know who specifically owns this data.

3. Data Sharing and Disclosure

Trenelo does not sell, trade, or transfer your personal information to third parties. We may share your data only in the following cases:

• With service providers who assist in operating our website (e.g., payment systems), but only to the extent necessary for them to perform their functions.
• To comply with legal obligations or respond to lawful requests from government authorities.
• To protect the rights, property, or safety of Trenelo, our users, or others.

4. Data Retention

We retain your personal information:

• As long as your account is active or as needed to provide you with our services.
• After account deletion, we may retain certain data for a limited period to comply with legal, tax, or regulatory requirements, as well as for legitimate business purposes.

5. Your Rights

You have the right to:

• Request access to the personal information we store about you.
• Request correction of any inaccurate data.
• Request deletion of your data (except where required by law).
• Opt out of receiving marketing communications.

To exercise these rights, please contact us at: support@trenelo.com.

6. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it deleted.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Remembering your preferences and settings.
• Authenticating your login sessions.
• Analyzing site traffic and usage patterns.

You can manage cookie settings through your browser, but disabling cookies may affect site functionality.

8. Security Measures

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy. We will notify you of any changes by posting the new version on this page and updating the effective date. Your continued use of the site after changes constitutes your acceptance of the new terms.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: support@trenelo.com.