Effective Date: 01/06/2025.
This public offer (hereinafter referred to as the "Offer", "Agreement") is an official proposal by the website developer Trenelo (Zhuravlev D.P., hereinafter referred to as the "Contractor") to conclude a paid services agreement under the terms specified below with any capable individual or legal entity that accepts the Offer (hereinafter referred to as the "Customer"). The Offer is published on the Internet at: https://trenelo.com (hereinafter referred to as the "Website").
Acceptance of the Offer is made by performing the conclusive actions specified in Section 4 of the Offer and means full and unconditional acceptance of all its terms.
The Offer is drawn up in accordance with Articles 435-444, 779-783 of the Civil Code of the Russian Federation, Federal Law of the Russian Federation No. 2300-1 dated 02/07/1992 "On Protection of Consumer Rights", Decree of the Government of the Russian Federation No. 2463 dated 12/31/2020, and other regulatory acts of the Russian Federation.
1.1. "Website" - a set of computer programs, databases, and other information accessible via the Internet at the domain name https://trenelo.com.
1.2. "Personal Account" - a personal section of the Website that the Customer can access after authorization using credentials.
1.3. "Training Program" - an individual set of exercises generated by the Contractor's neural network based on the Customer's questionnaire and provided in digital form (file, html page, or display within the Personal Account).
1.4. "Services" - a paid one-time or subscription (recurring) service for generating and/or providing a Training Program, as well as related information services.
1.5. "Payment Aggregator" - an authorized organization that accepts payments on behalf of the Contractor and sends cash receipts to the Customer.
1.6. "Personal Data" - email address (if provided), as well as the Customer's physical parameters (weight, height, goals, limitations) transmitted to the Contractor through the questionnaire.
2.1. The Contractor undertakes to provide the Customer with Services for generating a Training Program, and the Customer undertakes to pay for such Services in accordance with the terms of the Offer.
2.2. The description, scope, rates, service period, and other essential terms are determined by:
2.3. The Training Program is provided in fully digital form. The moment of proper performance is considered to be the first display/download of the Program in the Personal Account or on the browser screen.
3.1. The Training Program is not a medical recommendation. Before starting the program, the Customer must consult a physician.
3.2. The Contractor does not guarantee the achievement of any specific fitness results, as their achievement depends on factors beyond the Contractor's control.
3.3. The Contractor is not responsible for injuries, health deterioration, or property damage resulting from following the Training Program.
4.1. Acceptance of the Offer is any of the following actions:
4.2. From the moment of acceptance, the Offer is considered a concluded Agreement.
5.1. The Contractor has the right to:
5.2. The Contractor undertakes to:
5.3. The Customer has the right to:
5.4. The Customer undertakes to:
6.1. Current rates are published on the Website (Appendix No. 1). Prices are indicated in Russian rubles and include VAT (if applicable/VAT exempt - select as appropriate).
6.2. Payment is made by non-cash method through the Payment Aggregator. The aggregator's commission is paid by the Contractor.
6.3. The moment of payment is considered to be the confirmation of a successful transaction by the Payment Aggregator.
6.4. Under the subscription rate, automatic renewal and charge occur on the last day of the paid period. The Customer can disable auto-renewal no later than 24 hours before the next charge in the Personal Account.
7.1. After payment, the system automatically generates the Training Program and provides it to the Customer in the Personal Account and/or sends it to the specified email (if provided).
7.2. The Contractor's obligation is considered properly fulfilled at the moment of first providing access to the file/page with the Program.
8.1. In accordance with clause 14 of the List of non-food goods of proper quality not subject to return or exchange (Decree of the Government of the Russian Federation No. 2463 dated 12/31/2020), digital goods (including computer programs) are not subject to return.
8.2. Given the digital nature of the Services and immediate provision of results, refunds are not provided.
9.1. Exclusive rights to the Website, Program generation algorithms, and the Program itself belong to the Contractor.
9.2. The Customer is granted a non-exclusive license to use the Program exclusively for personal needs without the right to distribute.
10.1. The data provided by the Customer (see clause 1.6) are personal data, processed by the Contractor to execute the Agreement and store training history.
10.2. The Personal Data Processing Policy is available at https://trenelo.com/en/privacy-policy and is an integral part of the Offer (Appendix No. 2).
10.3. The customer consents to personal data processing by proceeding with the order on the website.
11.1. The Parties shall be released from liability for full or partial failure to fulfill obligations under the Agreement due to extraordinary and unavoidable circumstances ("force majeure"), confirmed by the Chamber of Commerce and Industry of the Russian Federation.
12.1. In case of violation of the Agreement terms, the guilty Party shall compensate the other Party's proven direct damages in an amount not exceeding the actual price of Services paid for the last billing period.
12.2. The Contractor is not responsible for:
13.1. The Offer is valid from the moment of publication on the Website until its withdrawal by the Contractor.
13.2. The Agreement is valid until full performance by the Parties or until its termination.
13.3. The Customer may unilaterally cancel subscription Services by disabling auto-renewal. The paid period is not compensated.
13.4. The Contractor may terminate the Agreement in case of the Customer's material breach of Sections 3 and 5, notifying the Customer 1 calendar day in advance.
14.1. Pre-trial (claim) procedure is mandatory. Claims are sent to the Contractor's email - support@trenelo.com and considered within 30 calendar days.
14.2. If no agreement is reached, the dispute shall be considered in court at the Contractor's location, except for consumer disputes which may be considered at the consumer's place of residence (Article 17 of the Consumer Protection Law of the Russian Federation).
15.1. Invalidity of any part of the Offer does not entail invalidity of its remaining provisions.
15.2. Electronic documents (email, log files, Payment Aggregator data) are accepted by the Parties as sufficient evidence of facts.
15.3. The Agreement is governed by the laws of the Russian Federation.
No. 1. Current rates - https://trenelo.com/en/
No. 2. Personal Data Processing Policy - https://trenelo.com/en/privacy-policy
Full company name: Trenelo
Director's name: Zhuravlev D.P.
Tax ID: 615490232306
Email for claims: support@trenelo.com